" Coordinate hardware repairs with the client s PC vendor. " Escalates problem trends to account leadership. " Updates/verifies all assets worked on using the Asset Management module of Service Now. " Performs PC Refresh activities to roll out new and reclaim old end user equipment. " be an active participant in Team Meetings. " Follow all policies and procedures set forth by account management. " Imaging PCs according to documented process. " Adhere to agreed upon SLAs between DXC and the client. " Clearly update work and steps to resolve/close issues and tasks using Service Now. " Provide on-site and remote support to customers including software installation, Windows/Mac product support and hardware support. " Respond to and action Incidents and Requests opened by end users in Service Now. Performs installations, repairs, upgrades and maintenance on hardware and equipment. Provides on-site field support to customers.
I am currently recruiting for Technical Support Rep role for one of the largest companies in the US. You very well could be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I'm a recruiting consultant with Artech and I'm hoping I can help you find the perfect next opportunity for your career goals. Position: US-Field Technical Support Rep-3
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